Privacy Policy

1. Information We Collect

A. Personal Information Provided directly by You

• Contact Information: Name, email address, phone number, mailing address, and emergency contact details.
• Account & Profile Data: Account login details created via our site or integrated scheduling systems (e.g., Mindbody).
• Payment Information: Credit card details, billing address, and transaction history. (Note: Payment processing is handled by secure third-party processors like Mindbody and Stripe. We do not store raw credit card numbers on our local systems).
• Fitness & Health Data: Information related to liability waivers, health history, or physical limitations relevant to participating in our high-intensity/heated classes.
• Body Composition Data: Information collected if you utilize our InBody Scan service (e.g., height, weight, body fat percentage, skeletal muscle mass, and scan history).

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, evaluate site performance, and analyze traffic trends. You can control cookie preferences through your web browser settings.

2. How We Use Your Information

• Schedule, confirm, and manage class bookings, workshops, teacher trainings, and private sessions.
• Process payments and manage memberships or single-class pass accounts.
• Deliver InBody composition scan results and maintain historical records for your progress tracking.
• Communicate with you regarding schedule updates, studio announcements, promotions, and newsletter subscriptions.
• Provide customer support and respond to inquiries or feedback.
• Maintain safety and liability compliance in our physical studio locations.
• Improve site performance, user interface, and overall studio operations.

3. How We Share Your Information

• Third-Party Service Providers: We partner with third-party software platforms to power our business operations:
  • Mindbody: For class scheduling, registration, user profiles, and transaction processing.
  • Emma / Email Marketing: For sending studio communications, updates, and marketing emails.
  • InBody: For generating and storing body composition metric reports.
  • Website Hosting & Analytics: Web hosting (WP Engine) and analytics providers that help us run and optimize our website.
• Legal Obligations: We may disclose your information if required by law, court order, or governmental regulation, or to enforce our studio policies and protect the health and safety of our clients and staff.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, client information may be transferred as part of the business assets.

4. Your Choices & Privacy Rights

• Email Marketing Preferences: You may opt out of receiving promotional emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email or by contacting us at info@hotelevationstudios.com. (Transactional emails regarding class schedules, bookings, and payments will still be sent).
• Cookies: Most web browsers allow you to block or delete cookies. Note that disabling cookies may affect certain features of our website.
• California Privacy Rights (CCPA/CPRA): If you are a resident of California, you have specific rights regarding your personal information, including:
  • The right to know what personal information we collect, use, and disclose.
  • The right to request the deletion of your personal information held by us.
  • The right to correct inaccurate personal information.
  • The right to opt out of the sale or sharing of personal data (as noted, we do not sell personal data).

5. Third-Party Links & Integrations

6. Data Security

7. Minors & Children’s Privacy

8. Contact Us

• Phone: (831) 332-9543
• Email: info@hotelevationstudios.com
• Website: https://hotelevationstudios.com